Privacy Policy

Last updated: 4 May 2025

Please read them carefully before booking or attending any session or using our Services. By booking or attending, you agree to these Terms.

1. Data Controller

FutureGen Tutoring
Email: futuregentuition1@gmail.com

Address

Rosecroft Walk, London

HA5 1LL

This policy applies wherever we collect or process your personal data.

2. What Data We Collect

Identity & Contact Information
- Your name, email address, and telephone number when you enquire or book sessions.
Payment Information
- Details necessary to process payments via Wix Payments (our PCI‑compliant payment provider).
- Bank account details you provide for direct transfer (bank name, account number, sort code).
Usage Data
- Information collected automatically by Wix when you visit our site: IP address, device and browser type, pages viewed, and timestamps.
Session Records
- Attendance logs, submitted assignments (worksheets, practice papers), and tutor feedback notes.
Communications Data
- Email correspondence between you and us regarding bookings, support, or service inquiries.

3. How We Use Your Data

To Provide Services: Schedule and deliver tutoring sessions, share session links, materials, and feedback.
Payment Processing: Authorise and process payments via Wix Payments or bank transfer, send receipts.
Customer Support: Respond to your enquiries, troubleshoot technical issues, and manage your account.
Service Improvement: Analyse aggregated usage data to enhance our website and teaching materials.
Legal Compliance: Maintain records for tax, accounting, and regulatory reporting.

4. Legal Bases for Processing

We rely on the following legal grounds under UK GDPR:

Contractual Necessity: To perform the tutoring agreement you enter into when booking sessions.
Legal Obligation: To comply with financial record‑keeping and tax laws.
Legitimate Interests: To maintain and secure our website, prevent fraud, and improve our services.

5. Data Sharing

We may disclose your data to:

Service Providers:
- Wix (website hosting and analytics)
- Wix Payments (payment processing)
- Our bank (for direct transfers)
Professional Advisors: Accountants or legal advisers under confidentiality agreements.
Regulatory Authorities: If required by law or to protect our legal rights.

We do not sell or rent your data to third parties for marketing purposes.

6. International Transfers

Some of our service providers may operate outside the UK. We ensure adequate safeguards (e.g., Standard Contractual Clauses) are in place for any transfers of personal data outside the UK.

7. Data Retention

We keep your personal data only as long as necessary:

Session & Booking Records: 3 years.
Financial Records: 7 years (to satisfy tax and accounting requirements).
Marketing Consents: Until you withdraw consent.

8. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you.
Request correction or deletion of your data.
Restrict or object to our processing of your data.
Port your data to another service provider.
Withdraw consent where applicable.

To exercise these rights, contact us at privacy@futuregentutoring.co.uk.

9. Cookies & Tracking

Our website uses cookies and similar technologies managed by Wix to provide core site functionality and analytics. You can manage cookie preferences via your browser settings or the site’s cookie banner.

10. Security

We implement appropriate technical and organizational measures, including encrypted transmission (HTTPS) and access controls, to protect your personal data.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The "Last updated" date will indicate when changes were made.